Please reach out to us at help@ty-gpt.com and we'll help you with any issues!

Yes! The app uses ChatGPT to detect almost all variations of thank you messages - even when your customers don't even include the word "thank you" !

The integration runs in AWS data centers that have been certified as ISO 27001, PCI DSS Service Provider Level 1, and/or SOC 2 compliant. We don't store any data. Learn more about AWS security here.

Auto-solved tickets are tagged as: "solved_by_thankyou_app", so you can search for the tag and check whenever you like. To help you stay "on top" of the app's performance, we also send a monthly report that will update you with this information.

You don’t need to train the app at all. We’ve already done all the heavy work for you. All you need is to install the app from the marketplace and activate it. (It takes roughly a few minutes in total.)

No, the price is overall to your Zendesk account, it doesn’t matter how many agents or team members you have.

In short, we care more about accuracy than just solving many tickets. That’s why the app is designed with certain limitations (e.g., character limit, avoiding attachments, etc.) to prevent solving tickets that still require a team member’s attention. If you’re wondering about a certain ticket, you can fill out this form, and we’ll get back to you with the specific reason.

Yes, it is.

The app aims to help your team focus on more complicated and actionable tickets and automate simple things. With Thank You GPT, you don’t rely on AI for communication, but it’s rather a tool that helps humans focus and deliver better communication. Instead of relying on AI, this can help you use it as a not customer-facing tool.

Our statistics show that out of your re-opened tickets, 50-70% are thank you messages. You can also calculate the actual cost per re-opened thank you ticket by multiplying that number with the 30 seconds or 1 minute it takes your agents to open, review and resolve the reopened tickets. On top of that, you need to take into account your employee experience- and how frustrating it is for your agents to handle those tickets.

When a customer responds to a solved ticket, the customer's message is being checked by AI to see if it includes a thank you message. If the AI is sure that no additional information or requests have been sent, and it's all clear- we solve the ticket automatically.

If you’re not completely satisfied with the results you get when you from the app, get a full refund within the first 30 days- no questions asked!

Thank You GPT is an ideal solution for any business that wants to stop wasting time on non-actionable tickets. Best for desks dealing with upwards of 1,000 customer tickets per month.

Yes, that would be possible. Please contact us @ help@ty-gpt.com, and we can help you customize that to your needs.

Please send the response you wish to include to help@ty-gpt.com, and we'll set that up for you.

Please send the script of the review request you wish to include to help@ty-gpt.com, and we'll set that up for you. E.g., “Your satisfaction made my day! I would appreciate a few moments of your time to rate us here: https://business.google.com/reviews”.

Yes, here it is.

Please contact us at help@ty-gpt.com, and we’ll try to find a solution for you.

Thank You GPT reduces unnecessary work and relieves the teams' burden from carrying the backlog. By preventing the “thank you” messages from getting to the agents' desks, you’ll also be able to track the pace of meaningful communications with the customers, not just “thank you”s.